Web and Workflow

Web and Workflow is the integration of web applications and backend processing workflow applications that provide for business relationships and transactions to be maintained on an open platform such as an Internet Web Site.

The primary objective of a web and workflow system is to integrate the communication, documentation and resources involved in a business transaction into a congruent picture that provides access to all parties involved in a given enterprise with scopes that are appropriate to their position with that organization.

This involves, transaction documentation images that support line transaction items, data consumption requirements of customers, business partners and relevant internal resources and bookend requirements for management and executives that montitor the overall process.

From a systems perspective, this involves, Web Interfaces, Workflow Applications, Maintenance Applications and Analysis Interfaces.

Maintenance applications are those applications which support the management of the web and workflow system as a whole by duplicating the functionality of the Web Interfaces and employing additional interfaces for add hoc processing of important batch processing steps such as Account Billing, Data Archival, Batch Communications and other items where not otherwise triggered or automated. This also includes tasks in support of definition (new relationships if not automated), information changes (contact information) and information communication such as new events and announcements (news, events, employment positions) and reporting elements required to identify the areas of use, access statistics, missing informaton and other policy monitoring aspect of the system to ensure that the data consumer is being serviced appropriately.

Desktop applications that mirror the functions of the Web Interface are essential in ensuring there is redundancy and accuracy built into the system. It can be noted that internal use of the same Web Interface as the consumer user leads to fundamentally better Web Interface design, usage and practice. There are also the additonal requirements of bulk processing tasks which are essential to the overall process which may require a monitoring step in the workflow such as Billing Runs for example.

WebManagement provides the ability to define usage definition for new and existing users, access usage statistic reporting and policy reporting as well as the ability to add dynamic content to the Web Interface in areas where there is consistent change such as News, Events and Employment positions or other defined areas as your organization sees fit to implement.

The ability to communicate the usage of the system at a summarized and detailed level provides for assurances of use.