enterpriseenterprise
Capetown
commerce systems
The Company.
CapeTown Computing Corporation
www.capetown.com
sales@capetown.com
1.888.CAPETOWN 416.410.2983 [BYTE]
CapeTown Computing is an aggressive team of computing professionals with a business oriented focus. We have an
entrepreneurial spirit and love of technology that we bring to our systems. We strive to produce a level of superior quality
and reliability and bind that with exceptional service. CapeTown has developed systems for over a decade in high impact
business areas such as merchandise inventory, retail, entertainment & food service, professional sales, the supply chain,
logistics and financial systems for corporations of all sizes. Today CapeTown has focused all of its expertise and
leveraged its existing technologies into an enterprise suite of products for demanding enterprises. No challenge is too
great !
E-Commerce Business to Business B2B Business to Consumer B2C
Merchandising Retail Chain Retail Point-of-Sale
Image++ E-Store E-Sales E-Trade
Professional Sales Mail Order Catalog Trade Wholesale
Supply Chain Distribution Replenishment Warehouse Pick & Pack
Shipping Manifesting In-Transit Logistics
Financial Interfaces EDI Loyalty & Promotions
enterpriseenterprise
Capetown
commerce systems
Picture a dynamic business that moves its merchandise
through diverse channels in order to satisfy its customers. A
business with Retail Stores, Mail Order and Trade Sales
Departments and Internet E-Commerce sites each working with
customers and inventories in their own fashion. The facilities
of this enterprise would include Offices and Store Fronts,
Distribution and Picking Centers, Replenishment Centers and
Warehouses. All of these components work in concert to make
this enterprise flow, with the cohesion of people and
technology.
the business software for this business and your business.
employed the latest in current technology in the
creation of its Enterprise Product Suite. The database is 100% Relational
and Client/Server based upon Microsoft SQL Server 6.5 and 7.0, Oracle 8
and IBM DB2 Universal Database. The database was designed
professionally, with performance and referential integrity fully employed. An
open platform that allows any enterprise to purchase the product and
interface it with internal or other third party products without fear of locking in
the database investment. The applications are 32-bit Windows applications
designed for Microsoft Windows NT and Windows 2000. The applications
were developed in Visual Basic with Active-X development in common
applications tool areas and Active Server Page technology with XML in the E-
Commerce area. A completely open and current environment for your
business investment.
The defines an enterprise by its
facilities and then controls the use of those facilities with an organizational
overlay. The organizational overlay is comprised of three-tier hierarchical
structure of Client, Line of Business and Store. A refers to a financial
entity and the system supports an infinite number of them providing many
systems in one. The (LOB) refers to business channel
such as Retail, Mail Order, Trade and Internet and allows these channels to
operate in unique or similar business flows within the same enterprise. A
refers to a profit center or cost center, that may or may not be
inventory bearing. This architecture, overlaid upon a collection of enterprise
facilities defines the environment that the enterprise exists within, in terms of
physical structure, geography and systems network. This permits the system
and its users to work with discrete enterprise units, entire business lines,
groups of units within lines or in a global fashion. Such as setting pricing for
a specific stores or sales department while leaving the balance of the
enterprise unchanged, configuring lines to use diverse currencies such as
multiple currency e-commerce sites, or a warehouse manager that
replenishes the warehouse by business line. The inspiration behind this
architecture came from the desire to define the business flow for the
enterprise, organize and define the supply chain into a logical network,
Welcome to
CapeTown Enterprise Commerce,
CapeTown Enterprise Commerce System
The Technology
The CapeTown Line of Business Dynamic
CapeTown Computing
Client
Line of Business
Store
provide for the unique customer requirements of each channel and make the
Internet an integral line of business that is equally essential to the enterprise
as any Sales Departments or a chain of Retail Stores. Thus when global
system elements are defined, all Lines of Business play a role.
The Internet provides a new Line of Business for all enterprises and also for
new businesses that rely on it as its sole purpose for existence. CapeTown
Computing embraced the philosophy that the Internet was as integral to the
system as any other business model.
This resulted in the creation of powerful tools such as where multi-
media digital objects and documents become part of the merchandising
landscape and the heartbeat for the Internet Store. The foundation for an
Internet Store exists within the heart of the system and will allow any
enterprise to create a customized sites with mainstream business
management ingrained into the system. Opening a store on the Internet is as
straight forward as opening any retail store and the computing resource
requirements are minimized to your special requirements. All of the
merchandising and retail management is done within CapeTown Enterprise,
CapeTown E-Store delivers it to the WEB. Your B2C line of business can be
defined to support multiple currencies and multiple tax jurisdictions for the
present and future of your E-Commerce consumer store. Welcome to the
the store that never closes its doors.
CapeTown E-Sales/E-Trade provides your enterprise with the ability to support
access to your business customers and sales people through the Internet.
Your customers will be able to access your enterprise system through an
Internet Window in an on-line and real time environment. Your sales
resources will have the same capabilities along with an enhanced customer
navigation tool that allows them to work within a customer subset. Your
business customer relationship will be accessible on a global basis 24 hours a
day and seven days a week. Your sales resources can access the system
from anywhere they have the Internet, home, office, customer locations, trade
shows, everywhere. The system provides access to the same enterprise
system as your corporate enterprise system in an
integrated database environment. Imagine customers placing their own
orders, paying their accounts, inquiring on inventory and supply expectations,
and getting up to date information without ever picking up the phone. Imagine
your sales people using the Internet to do their jobs as effectively as they do
in the office. Welcome to
The merchandising and supply chain provides the construct of the system and
the basic components that feed the business channels with the tools for
success. An enterprise class merchandising and purchasing environment
capable of managing any merchandise type and inventories with automated
and flexible replenishment and goods distribution models all bundled into an
available and reliable business and technological architecture.
is the technology that delivers the E-Commerce power to your
system by allowing your merchandisers and sales people to add life to your
product with the addition of digital objects from digital images to formatted rich
text descriptions to computer documents of any type, present and future, like
word processing documents, music files and video files. Image++ takes your
merchandise database to the next level and allows you to add life to your
merchandise without the technology resources or costs you would expect.
e-Store E-Commerce Internet Store
Business-to-Consumer model (B2C)
E-Business E-Commerce Internet Business Sales
Business-to-Business model (Customer Side and Sales Side)
Merchandising and the Supply Chain
CapeTown Enterprise Commerce
CapeTown Enterprise E-Store,
CapeTown Enterprise
CapeTown Enterprise E-Business.
Image++
CapeTown
Image++
Logistics
Professional Sales
Retail Sales
The comprehensive management of merchandise, sales, receipts, inventory
replenishment and distribution through local or remote operational centers
and destinations. The system employs sophisticated location management,
order picking, pick and pack, distribution, staging, outbound scanning,
conveyor diversion, routing and manifesting and carrier and shipment
management. An that allows
these facilities to operate independently and in a fashion compatible with
their performance requirements. The system also filters management and
sales resources from the many details of a logistics environment. Tracking
the status of merchandise transactions at the shipment container level from
Vendor to Operations Centers to Stores to Customers, from receipt to
distribution, replenishment, distribution, shipment and final delivery. This is
.
Managing sales environments that are diverse requires applications that are
specific to lines of business. The manages all
order entry aspects of the system for operations such as Trade Sales and
Mail Order Sales. Any order based selling environment can make use of this
powerful application. The traditional order entry line based system is fully
supported, but CapeTown Computing has further enhanced it with an object
oriented where entry is as simple as filling in the
blanks. Product navigation tools allow the sales person to move through the
entire merchandise database with simple mouse actions for data filter and
find modes with all merchandise information a single and quick step away.
Customer Navigation and Customer Sales History is performed with the
same power and assists in the order creation process. Truly a new
experience in the sales process and a new experience for your customers.
The retail store is a very specific line of business, requiring very customized
register based applications that make use of the Point-of-Sales equipment
available in today’s marketplace. Todays store front is now a common
environment in which to deploy windows applications, touch screen,
Internet/Intranet browsing, online forms etc. is
a and in-store processing environment that manages the
challenges of retail sales, inventory and resource management. Developed
in an integrated fashion with so that
merchandising, the supply chain and sales are maintained in both systems.
The Retail POS application is dedicated to the Retail environment and uses
the same powerful tools that are found in the Professional Sales Desk, with
the addition of an that hides the complexities of windows
from the register operators while allowing access to Windows tools such as
e-mail and Internet/Intranet browsing. The Retail POS application was
developed with powerful retail equipment platforms like the
providing the physical architecture
bridges the power of Retail POS equipment and current software
technology to create your power store or power chain. The system can be
configured in an all-in-one configuration for single store operations or small
chains or in a chain configuration.
Operational Center Management System
Professional Sales Desk
Catalog Entry Form
Retail POS
Active Framework
IBM SureOne,
SurePoint (touch and non), 4694 and 4695 touch screen and the new
POS 700 series
CapeTown Enterprise Logistics
CapeTown Enterprise Retail
CapeTown Enterprise Commerce
CapeTown Enterprise
Retail
.
Entertainment and Food Service Centers
Financial Interfaces
EDI Electronic Data Interchange
Loyalty and Promotions
The entertainment centre is now commonplace in today’s marketplace.
Restaurants, Bars, Golf Complexes, Upscale Billiard Rooms and
combinations abound. The
provides the Point-of-Sale environment in
these facilities. The system provides for table management, tab management
and rental unit management with extended rating and billing options so that
the pricing policies of your entertainment center are ingrained into your
business system. The system can also control the power to those entities so
that their use coincides with the billing for savings and security in this cash
based environment. The power of Equipment platforms
provides the foundation for the
The system provides for full accounting journals related to sales, inventory,
and purchasing and provides a batch transfer interface that currently
supports all versions of the platforms including the
Corporate and SBS editions. The financial interface was developed with the
ability to support multiple company financials and a departmentalized
account structure that is definable at the store level in the client, line and
store model. The accounting journals also support multi and single currency
environments and support all documents in the accounts receivable and
accounts payable areas. The ACCPAC modules supported are General
Ledger, Accounts Receivable and Accounts Payable. When dealing with
multiple tender environments from retail stores or Internet stores these stores
are defined with a receivables account structure to manage the actual
receipts against store sales. The journals are completely automated and are
built on a transaction by transaction basis.
The system provides transaction based EDI support
through a partnership with . Harbinger STX providesa windows
based EDI transaction mapping environment with full EDI version support.
interfaces with Harbinger through an already
developed mapping interface that allows for EDI 850, 860, 855 Purchase
Order and EDI 856 Advanced Ship Notice support in both an inbound trade
customer interface flow and an outbound Vendor flow. The system also
supports the customer merchandise ticketing requirements complete with
customer price and item information. The flow of information is complete and
seamless and with no duplication of internal processes.
The system provides for a multi-level loyalty and
promotions architecture that allows your business to create merchandise and
point oriented promotions for the purposes of customer loyalty and employee
performance. The environment is interfaced with the merchandising and
sales system in order to support a transactional upkeep of your promotions
that are merchandise sales oriented. This provides for enhanced in house
management of the marketing promotions that are part of every business and
allows you to tie your product to the promotion instead of simple dollar sales
promotions that have no purchase and sales history intelligence. The system
also supports the printing of statements and redemption.
Entertainment Center Management System
IBM Point of Sales
ACCPAC for Windows
CapeTown Enterprise Retail
CapeTown Enterprise
CapeTown Enterprise
CapeTown Enterprise
Entertainment Center Management System.
Harbinger
Image++Image++
Capetown
The Dawn of the Digital
CapeTown Enterprise has been designed for the digital age through
the incorporation of into our merchandising engine.
is a chain of digital
objects that are stored as
and anything else that can exist in
document format. All stored within your business database, not in
files organized in a mysterious directory structure. From
documents to
Documents and . If it can be
produced it can be stored and made available to the entire
enterprise. Imagine front and back images,
with your fonts, sizes and colors, a spreadsheets for
custom ordering information, legal waivers, warrantee documents,
PDF specification documents, Consumer Questionnaires,
is a feature your enterprise cannot survive without and a
feature that should be part of your merchandising efforts from the
onset.
Image++
Image++
We
named it because it is more than just a digital image
associated with your merchandise database. It
Digital Images, Rich Text Descriptions,
Retail Signs, web page
Word
processing Spreadsheets, Computer Aided
Design Portable Documents
custom formatted
descriptions
Sound
Bytes, Video Files.
Image++,
Collaboration throughout the enterprise managed at the same level
as prices, descriptions and universal product codes. Image++ also
extends our product navigation tools so that products can be
browsed in image list fashion, because nothing quite communicates
like a picture. Image++ is your central source for multi-media
product information and
launches the applications associated with the object type
and also allows you to copy and paste objects as you see fit.
Maintaining Image++ can be accomplished by loading objects in
merchandise maintenance or by any staff member that is provided
access to Image++ addition. Users can copy from the clipboard,
scan images in via scanner or interface digital cameras, any TWAIN
compliant device can do the job. Object can also be loaded directly
from files.
Browse objects
in image format so you can see your product mixture in any
merchandise area and you don’t have to visit the store. Turn your
merchandising database into the multi-media communications
power center for your enterprise with
Internet Objects.
Image++
Image++
CapeTown Enterprise.
is available throughout the entire system and allows you to
interact with customers and suppliers at a completely new level with
ease and speed. Copy and paste objects to and from e-mail
messages and you are communicating with power.
Internet Publishing
Database Power
Images/Pictures (default and additional)
Rich Text Format (default and additional)
HTML and ASP web page code (default and additional)
Spreadsheet Documents
Word Processing Documents
Databases
CAD Drawings for complex schematics
Video files of any format for training and presentation
Music and Sound files for training and presentation
Text Files
Graphics Files
Portable Document Files (PDF)
Program Executables
E-Mail Templates
Image++
Image++
opens a controlled environment for your merchandiser to
enhance the visibility of your product both in house for all CapeTown
Enterprise users and for the Internet E-Store, E-Sales and E-Trade
users of your system.
Image++ supports the use of default objects in the areas of Image,
Rich Text Format description (Word Processing Format text, font,
color, attribute and size support) and HTML/ASP (for custom
product page additions). The defaults are used as a first look setting
for all users when dealing with the product in question, while also
supporting the ability to have an unlimited number of Image++
objects associated with the item. The merchandiser can then select
those that are fit for Internet Publishing and those that are not by
setting a simple Publish switch on the object and maintaining the
default published items. This provides an easy to use and controlled
environment for . Once published the
merchandiser has not only updated the in house information for
sales and support staff but the Internet Store and Sales environment
is updated as well without a line of code.
Where one the technology experts roamed, so now do you.
stores all objects in your merchandising database and thus
their availability and control is enhanced exponentially over more
common file oriented store and forward approaches where the
format looks something like a house of cards, and we all know what
happens when a card is removed. Similar items can be cross
referenced to the same image++ digital chain further enhancing the
environment in terms of effort and storage. Although the document
support in Image++ is unlimited here are a few suggestions for
objects that can be created and published.
adding life to your product
Digital Delivery
WWW.CAPETOWN.COM
Image++ also provides a digital delivery system for your in house
and remote resources as well as your customers (if your business is
in the business of delivering a digital product such as program
executables or music/video etc)
We invite you to visit the CapeTown E-Store site locates at
http://www.capetown.com. We created the site so that you could
experience Image++ from the Internet Store perspective and see our
product in action. The E-Store site is 100% E-Store and CapeTown
Enterprise driven with no special code so that you get a true picture
of Image++ and our E-Commetce product E-Store, E-Sales and E-
Trade.
e-Storee-Store
Capetown
Easy E-Commerce B2C (Business to Consumer Model)
Navigation and Presentation
E-POWER to the E-Merchandiser
Image++
Image++
combined with the CapeTown E-Store allows your
company to go on-line in no time in a professional and impressive
manner. E-Store allows you to have multiple line-of-business sites
such as Canadian and USA sites and then permits you to have
multiple stores managed under each of these sites for fulfilment and
customer tax considerations as well as creating an environment that
is friendly to the global consumer and your business.
Our goal with CapeTown Enterprise was to provide you with the
ability to enter the E-Commerce world quickly and cost effectively
within the context of your base system and without the costly
development process.
The E-Store allows you to custom configure the navigation methods
that your customers use to browse your merchandise in a
professional drop down navigation tool custom developed for this
purpose. Image oriented product listings, and a Product
presentation page that brings to your customer with
images, formatted descriptions, features and benefits, a style
reference grid, associated product reference, special pricing
presentation and a published Image++ document list that they can
download from or launch using their own local applications.
The E-Store is managed like any profit center in the enterprise and
supports all of the features associated with the CapeTown
Enterprise System.
Just as the merchandiser in a retail environment uses the tools of
the trade to sell their wares like fixtures, lighting and signs, E-Store
provides the merchandiser with easy to use tools to create the
merchandising Images presented in the Internet Store with the use
of Image++ and easy to use publishing options that control the
presentation of information on product lists and product pages.
CapeTown Enterprise is the system that empowers the e-Commerce
merchandiser.
The merchandiser uses simple application interfaces in CapeTown
Enterprise that are present in their day to day business tools for
creating and maintaining product information and the E-Store is
updated automatically.
With the addition of EDI, on-line EDI trading catalogues and the
inevitable adoption of XML, this process is becoming easier and
more robust as the ultimate is the ability to create new products in
your merchandise database with published data from your vendors
database.
CapeTown E-Store takes the techno-resource out of the loop for the
merchandiser allowing them to import any document type into
Image++ and mark it for publishing, from basic images to streaming
training video files.
The system takes the customer through the entire transaction
process including provisions for multiple shipping locations, multiple
tender capabilities and through to order status and shipment status
inquiry. Customers are provided purchase history information and
the ability to use historical orders for new purchases, allowing
frequent shoppers a faster and friendlier shopping experience.
Customers are also presented with options such as image sizes and
list sizes so they can shop the way they like and when they like.
E-POWER to the Customer
Your customers will enjoy the product information and you will enjoy
the small work requirements of giving it to them.
The Internet model provides a significantly different business model
than the bricks and mortar retail store front model or the tele-
business model present with trade and mail order catalog sales.
The absence of the sales associate creates the need for
comprehensive product information, suggested products offerings at
the appropriate time and the ability to relate to past customer
experiences. Because the Internet model provides a constant
communication stream with every customer’s visit to the store we
have the opportunity to embed intelligence and a sense of
community into the e-Store.
Using the customers purchase history or current purchase the
system can be configured with product relationships such as if
customer purchases X and Y then please offer them Z either at
check-in, checkout or as an option they can turn to at any time. This
allows the company to utilize basic cross selling relationships and
capabilities. Due to the relational nature of the database you can
also adopt a specialized application for this purpose such as
NetPerceptions or LikeMinds and interface it with the e-Store. Other
e-Store capabilities include featured items with product quick views,
special category menus, special priced items, items with quantity
based discounting and best sellers.
The e-Community aspect of CapeTown E-Store provides the ability
to have the conversation with the customer that is open and friendly
while allowing them to guide the conversation. The tools available in
E-Community and E-Intelligence
this area are exciting and robust in that they allow your business to
shine based upon your concepts of your customer conversation and
the effort you place in the creation of these areas.
Scrolling News items with summary display and detailed news
links.
Customer Product Reviews
Send product information to a friend with a product and store
link.
Live chat and general chat sessions with market professionals
and celebrities
On-Line auction capabilities
Product information ask and answer
Discussion groups
Physical Store Locator (should you have a chain)
These tools come together in the CapeTown E-Store to make your
Internet Site a living and breathing entity with new information and
events which will keep your customers coming back, where the
more effort your business puts into the experience the more success
you will reap from your e-Commerce initiative.
The Technology
Modify as you like
Logistics and Fulfillment
Credit Verification USA and CANADA
The E-Store is developed using an active Java front end and server
based COM (Component Object Model) for back end database
access providing a scalable and distributed approach to your
Internet Store so that as your performance requirements increase
there are no additional development requirements other than
equipment and connection issues. The system was developed
using Microsoft Interdev and Visual Basic COM development in a
Microsoft IIS and MTS environment using an N-tier development
platform that scales with your equipment and resource capabilities.
The E-Store product is completely open ended and provided with
open source and open documentation so that you can enhance the
store site as you wish while still keeping the interface to CapeTown
Enterprise intact. CapeTown Computing has created the basic
template that you can run as is or enhance to suit your needs while
e-Store manages the business.
The orders are placed. Now what? Unlike some solutions
CapeTown Enterprise interfaces the order processing and fulfillment
logic directly into the definition of the CapeTown e-Store, using the
client, line of business and store model. Orders flow through the
system in several predefined ways allowing for a logic to the
process.
Use a predefined order processing center that is linked by
definition to each e-Store store.
Multiple e-Stores can be defined to place customers in fulfilment
groups such as east coast and west coast.
Use the retail chain by geography or shipment completion or
both.
Use a combination of the above
Allow the customer to pick up the product at a location near
them (a customer offering) when it is ready (allows you to use
your existing supply chain). This also gets them into your store.
This ensures that no matter what your present business model or
physical enterprise architecture is, you will be able to move into a
delivery and fulfillment strategy on day one. CapeTown Enterprise
contains an order dispatch process that is specially developed to
deal with the nuances of your fulfilment operation.
The E-Store provides out of the box credit verification through a
CANADA or USA credit interface developed by CapeTown
Computing that interacts with IC Verify (USA) or Tender Retail
(CANADA) libraries that represent the leaders in both these
countries for credit interfaces and experience with the diversities of
the banking institutions. The E-Store system has been performance
enhanced to utilize these interfaces and use a pool of terminal
accesses so that you can share the verification pool in a busy
environment and combine this with a network verification interface
such as a DataPac interface.
The E-Store reduces the number of data connections with the use of
active server pages and disconnected result sets, minimizing the
number of costly database connection licenses required and
improving performance.
The CapeTown E-Store allows your business to operate in a global
fashion by allowing you to create Internet Line-of-Business
configurations that are country specific. This permits alternate
currencies to be used even though the fulfilment is in a base
currency or different currency than the source. In addition
customers can achieve a localization that suits them and in turn
changes the nature of the Internet store by becoming line or country
specific with items such as streaming news, customer product
reviews and product offerings. This is accomplished using the
CapeTown Line-of-Business Dynamic whereby the E-Store
application is overlaid upon a client, line-of-business and store
architecture that brings the business logic to the environment.
For a first hand view of CapeTown E-Store capabilities visit us at
capetown.com and enter our store.
WWW.CAPETOWN.COM
All of the aspects of the E-Store system are present within the e-
Commerce Business-to-Business models offered in the CapeTown
Enterprise suite of applications. Please see the E-Sales and E-
Trade documentation for a more specific view of our B2B offering.
Data Connections
The Global Advantage
Shop capetown.com
CapeTown
Enterprise
CapeTown
Enterprise
CapeTown
E-Store
CapeTown
E-Store
USA
E-Store
USA
E-Store
CANADA
E-Store
CANADA
E-Store
UK
E-Store
UK
E-Store
e-Businesse-Business
Capetown
Easy E-Commerce B2B (Business to Business Model)
Navigation and Presentation
E-POWER to the E-Merchandiser
Image++ combined with the CapeTown E-Business allows your
company to go on-line in no time in a professional and impressive
manner. E-Business allows you to have multiple line-of-business
sites such as Canadian and USA sites and then permits you to have
multiple stores managed under each of these sites for fulfilment and
customer tax considerations as well as creating an environment that
is friendly to the global consumer and your business.
Our goal with CapeTown Enterprise was to provide you with the
ability to enter the E-Commerce world quickly and cost effectively
within the context of your base system and without the costly
development process.
The E-Business application contains both a sales side (E-Sales) and
a business customer side (E-Trade). E-Sales provides the Internet
interface for your global and mobile sales force to manage their
transactions via the internet with an open window to their customer
relationships and the business system data in CapeTown Enterprise.
E-Trade provides the Internet interface for your business customers
where they have a window into your business system while isolated
to their business account.
The E-Business E-Trade site allows you to custom configure the
navigation methods that your customers use to browse your
merchandise in a professional drop down navigation tool custom
developed for this purpose. Image oriented product listings, and a
Product presentation page that brings Image++ to your customer
with images, formatted descriptions, features and benefits, a style
reference grid, associated product reference, special pricing
presentation and a published Image++ document list that they can
download from or launch using their own local applications. The
sales side receives the same navigation tools found in our
Professional Sales Desk application where they have a full Division,
Department, Category and Class menu and an SBU (Strategic
Business Unit) view into the merchandise. The E-Sales side of the
E-Business site does not adhere to publish/no-publish aspects of the
merchandise objects and thus opens the entire business up to the
salesperson as if they were in the office locally.
Just as the merchandiser in a retail environment uses the tools of
the trade to sell their wares like fixtures, lighting and signs, E-Store
provides the merchandiser with easy to use tools to create the
merchandising Images presented in the E-Business site with the use
of Image++ and easy to use publishing options that control the
presentation of information on product lists and product pages.
CapeTown Enterprise is the system that empowers the e-Commerce
merchandiser.
The merchandiser uses simple application interfaces in CapeTown
Enterprise that are present in their day to day business tools for
creating and maintaining product information and the E-Business
site is updated automatically.
With the addition of EDI, on-line EDI trading catalogues and the
inevitable adoption of XML, this process is becoming easier and
more robust as the ultimate is the ability to create new products in
your merchandise database with published data from your vendors
database and allow your E-Business customers to propegate their
systems with your published data.
CapeTown E-Business takes the techno-resource out of the loop for
the merchandiser allowing them to import any document type into
Image++ and mark it for publishing, from basic images to streaming
training video files.
The system takes the customer through the entire transaction
process including provisions for multiple shipping locations, multiple
tender capabilities and through to order status and shipment status
inquiry. Customers are provided purchase history information and
the ability to use historical orders for new purchases, allowing your
business customers to use prior history to build their transactions.
Customers are also presented with options such as image sizes and
list sizes so they can shop the way they like and when they like.
Your customers will enjoy the product information and you will enjoy
the small work requirements of giving it to them.
Customers can also view their credit availability and place payments
on their account, provided you have a credit verification method
available to them.
Your sales resources, both in-house and third party representatives
will have access to your system from around the globe making the
terms “when I get back to the office..”, “I’ll call them right now”
obsolete.
The salsperson will be able to have the complete in office resources
that they would be accustomed to in a bricks and mortar
environment available to them wherever they are and that make
them look good and your business look good.
With the new additions to the communications industry that integrate
internet access and portable communications such as Palm
E-POWER to the Customer
E-POWER to the Sales Resource
computing and cell phones with web access, your business will need
to deliver the business window to your sales force that is as easy
and accessible as any Internet based resource. With the added
capabilities of Image++, delivering digital objects to your customers
will become a simple process. E-Trade allows your customers to be
self sufficient.
The Internet model provides a significantly different business model
than the bricks and mortar retail store front model or the telephone
business model present with trade and mail order catalogue sales.
The absence of the sales associate creates the need for
comprehensive product information, suggested products offerings at
the appropriate time and the ability to relate to past customer
experiences.
Because the Internet model provides a constant communication
stream with every customer’s visit to the store we have the
opportunity to embed intelligence and a sense of community to the
e-Business site. Using the customer’s purchase history or current
purchase the system can be configured with product relationships.
Relationships like customer purchases X and Y then please offer
them Z either at check-in, checkout or as an option they can turn to
at any time. This allows the company to utilize basic cross selling
relationships and capabilities. Due to the relational nature of the
database you can also adopt a specialized application for this
purpose such as NetPerceptions or LikeMinds and interface it with
the e-Business site. Other e-Business capabilities include featured
items with product quick views, special categorized menu, special
priced items, items with quantity based discounting and best sellers.
The e-Community aspect of CapeTown E-Business site provides the
ability to have the conversation with the customer that is open and
friendly while allowing them to guide the conversation. The tools
available in this area are exciting and robust in that they allow your
business to shine based upon your concepts of your customer
conversation and the effort you place in the creation of these areas.
Scrolling News items with summary display and detailed news
links.
Customer Product Reviews
Send product information to a friend with a product and store
link.
Live chat and general chat sessions with market professionals
and celebrities
On-Line auction capabilities
Product information ask and answer
Discussion groups
Physical Store Locator (should you have a chain)
These tools come together in the CapeTown E-Business site to
make your Internet site a living and breathing entity with new
information and events which will keep your customers coming back,
where the more effort your business puts into the experience the
more success you will reap from your e-Commerce initiative.
E-Community and E-Intelligence
The Technology
Modify as you like
Logistics and Fulfillment
Credit Verification USA and CANADA
The E-Business site is developed using an active Java front end and
server based COM (Component Object Model) for back end
database access providing a scalable and distributed approach to
your E-CommerceSite so that as your performance requirements
increase there are no additional development requirements other
than equipment and connection issues. The system was developed
using Microsoft Interdev and Visual Basic COM development in a
Microsoft IIS and MTS environment using an N-tier development
platform that scales with your equipment and resource capabilities.
The E-Business site product is completely open ended and provided
with open source and open documentation so that you can enhance
the site as you wish while still keeping the interface to CapeTown
Enterprise intact. CapeTown Computing has created the basic
template that you can run as is or enhance to suit your needs while
CapeTown E-Business manages the business transactions and
interfaces them with CapeTown Enterprise.
The orders are placed. Now what? Unlike some solutions
CapeTown Enterprise interfaces the order processing and fulfillment
logic directly into the definition of the CapeTown E-Business site,
using the client, line of business and store model. Orders flow
through the system in several predefined ways allowing for a logic to
the process.
Use a predefined order processing center that is linked by
definition to each e-Store store.
Multiple e-Stores can be defined to place customers in fulfilment
groups such as east coast and west coast.
Use the retail chain by geography or shipment completion or
both.
Use a combination of the above
Allow the customer to pick up the product at a location near
them (a customer offering) when it is ready (allows you to use
your existing supply chain). This also gets them into your store.
This ensures that no matter what your present business model or
physical enterprise architecture is, you will be able to move into a
delivery and fulfillment strategy on day one. CapeTown Enterprise
contains an order dispatch process that is developed to deal with the
nuances of your fulfilment operation.
The E-Business site provides out of the box credit verification
through a CANADA or USA credit interface developed by CapeTown
Computing that interacts with IC Verify (USA) or Tender Retail
(CANADA) libraries that represent the leaders in both these
countries for credit interfaces and experience with the diversities of
the banking institutions. The E-Business system has been
performance enhanced to utilize these interfaces and use a pool of
terminal accesses so that you can share the verification pool in a
busy environment and combine this with a network verification
interface such as a DataPac interface.
The E-Business site reduces the number of data connections with
the use of active server pages and disconnected result sets,
minimizing the number of costly database connection licenses
required and improving performance.
CapeTown E-Business allows your business to operate in a global
fashion by allowing you to create Internet Line-of-Business
configurations that are country specific. This permits alternate
currencies to be used even though the fulfilment is in a base
currency or different currency than the source. In addition
customers can achieve a localization that suits them and in turn
changes the nature of the Internet site by becoming line or country
specific with items such as streaming news, customer product
reviews and product offerings. This is accomplished using the
CapeTown Line-of-Business Dynamic whereby the E-Store
application is overlaid upon a client, line-of-business and store
architecture that brings the business logic to the environment.
Whether a sales order is entered in the Professional Sales Desk
application by a salesperson or the order is entered via the
CapeTown E-Business Sales or Trade interface the destination of
this data is precisely the same within CapeTown Enterprise. This
creates a standard business flow as your business has defined it by
definition in the Line-of-Business architecture in CapeTown
Enterprise. When combined with the CapeTown Logistics
Operational Center system you have a full featured and closed circle
environment with windows into the system that are driven by
relationship and business model.
For a first hand view of CapeTown E-Business capabilities visit us at
capetown.com and enter our E-Business link.
WWW.CAPETOWN.COM
All of the aspects of the E-Business system are present within the e-
Commerce Business-to-Business models offered in the CapeTown
Enterprise suite of applications. Please see the E-Store
documentation for a more specific view of our B2C offering.
Please see the Professional Sales Desk application documentation
for a more detailed view of in office sales resource capabilities.
Data Connections
The Global Advantage
System Integration
Visit capetown.com
CapeTown
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Creating and maintaining a merchandising database is a critical and
complex task that involves the collaboration of many people in any
organization no matter the size. In addition to Image++ there are
many other main stream facets to the management of a
merchandise inventory. The ability to manage multiple inventory
types and the classification of those types is essential.
CapeTown Enterprise Commerce provides a robust inventory
architecture that allows for single level items and complex style level
items (size and color, width and height etc) to exist within the same
database structure. In addition SET items and Single SET items are
supported. SET items relate to items that are combined in a bill of
materials and single SET items refer to cross reference items
relating to a master item so that it may exist in multiple spheres of
your inventory architecture.
The Merchandise Organization
Strategic Business Units (SBU)
Features and Benefits ++
Scanning Support
The merchandise is organized into a four tier; Division. Department,
Category and Class hierarchical structure permitting your
organization to use all four levels or a sub set of this organization.
Each level beyond Division supports the ability for definitions to
cross the parent levels or be specific to a parent level.
This organization is used throughout the system, promoting the
browsing of merchandise information in all areas of the system
where product searching is required.
Strategic Business Units allow the merchandise to be organized on
an independent basis from the Merchandise Hierarchy or above it.
The SBU of an item is defined at the merchandise level and allows
for an additional organization to exist, perhaps by manufacturer,
product line or vendors, whatever your organization requires.
The SBU is also used throughout the system to promote the
navigation of the inventory.
Unlimited Feature and Benefits text as well as sales notes and
alternative items lines can exist in association with the merchandise
information as well as customized sub titles within the text such as
Promotion, Warrantee, etc. Enhancing the merchandise information.
CapeTown Enterprise supports UPC/EAN/ISBN and sku level
scanning as well as multiple encoding support for those times when
And the Supply ChainAnd the Supply Chain
Merchandising
products need to be referenced by multiple codes, or the encoding
changes and when you have stock of both items and don't want to
create additional inventory maintenance items.
Vendor Management and Multiple Vendors per product is fully
supported and unlimited. Each vendor can also support a different
currency under the same merchandise item. This is also
automatically maintained when dealing with Lines of Business that
have different currencies.
Multiple Vendor and Currency Support
The Supply Chain
Replenishment and Distribution Models
The Line of Business Organizational Model and the Replenishment
and Distribution Models within the CapeTown Enteprise Commerce
System combine to form the Supply chain for the business. The
models form linkages between business entities that define the
relationship they have with each other. Vendors can supply stores
and/or warehouses. Warehouses can supply each other and stores
within lines of business. Stores within LOB’s can be organized in
groups such as Plan-o-gram groups, Basic Merchandise Sales
Demand Groups, etc. Distributions can be planned for merchandise
receipts and all of these models can exist in unlimited number and
unlimited combinations. The same facilities can support the
fulfilment of customer orders from multiple lines of business.
Replenishment Models exist at a central level and define a PUSH or
PULL product scenario. The nature of these models is that they are
vendor based or operational center based and the end result is
inventory purchase orders by vendor or transfer oriented orders by
source and destination.
The system can take into account any level of information that you
define within the model, from back up stock to basic sales demand
to a fluctuation in that demand during a periodic interval, allowing
you to create a demand curve for the product that is geared towards
lead time, destination and the sales of that product as well as sales
of like product.
No matter how your inventory supply chain is currently operating
CapeTown Enterprise can both duplicate and exceed your
expectations. Each model is definable in the merchandise that it
contains and the level of mathematical complexity that is employed.
Distributions define the manner in which product is to be distributed
upon receipt of that product which is typical of a cross dock type of
environment. Here the facility in use defines the distribution
requirements and defines the flow of that merchandise to the
VENDOR
OPC 400
Order Picking
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intended destination with controls and intelligence.
Rest assured that no matter what supply chain model your business
employs the tools to deal with it exists within CapeTown Enteprise.
Purchase Orders and Transfer Orders are integral parts of the
supply chain and are the beginning of the operational flow. The
balance of the transactions are performed by the operational center
system .CapeTown Enterprise Logistics
Store Organizations
Replenishment Scheduling
Store organizations are defined under each Line of Business Level
and are used in the organization of a chain of stores/departments so
that they may be treated in the same fashion. Smaller enterprises
may wish to place single stores into their own groups where larger
enterprise would place similar stores within the same group under a
particular organization.
The system can manage an unlimited number of organizations
under each line and an unlimited number of groups under each
organizations with no limit tothe contents of each group.
Some examples of groups are a reporting organization for stores
that is geographic in nature, a plan-o-gram organization that places
stores in groups that are square footage oriented for the definition of
basic stock minimums and maximums, a basic demand organization
that defines a median sales expectation for product during a period
defined in a replenishment model. In these examples it would be
important that any new stores are defined in the groups that are
defined. The system automatically performs a group consistency
check that forces the user to place the stores in organizations that
are defined. In this way new stores are not left in harms way. There
are two organizational definitions, Multi groups and Forced groups.
The above are examples of forced groups where it is important that
each store is defined in a group for each organization. Multi
organizations allow stores to be present in multiple groups or none
at all. Multi groups are used in areas where stringent control is not
required and flexibility is the key. This is used in cases where you
create a shipping group and some stores may have a higher
frequency of shipment than others.
The supply chain is further defined by the replenishment scheduler
that provides a detailed view of the replenishment schedules and
permits the user to control the rules associated with the individual
replenishment runs. Runs may be added or removed, told to use
sales values or a declining demand percentage. Run results are
also controlled and in cases where the job needs to be re-run, the
system permits results to be canceled and re-produced after model
modifications have been made.
The system can be configured to run the replenishment jobs
automatically based upon their schedule with manual execution
permitted at any time.
The results are then used in the creation of pending vendor
Purchase Orders or pending Transfer Orders, which then follow the
normal course for those documents where they may be altered and
ultimately released into the system.
Replenishment models can be altered en mass with all product
displayed within the Model Control. Columns within the model can
be exported and imported using the clipboard so that your favorite
spreadsheet application can assist you in the definition of minimums
and maximums, basic demand or the periodic fluctuation (flux) in
demand, yet another power tool in the Enterprise arsenal.
Replenishment Model en mass
The merchandise Inventory is maintained in the CapeTown
Enterprise Commerce System in an ongoing and perpetual nature.
In cases where the inventory is an off-line inventory such as a
remote invoicing warehouse or remote invoicing retail store front,
inventories are maintained at both the central system location and
the remote and brought in sync on a transaction by transaction basis
as those transactions filter up the organizational hierarchy.
The Inventory Organization
Inventory Counting
The inventory is maintained at the Line of Business Level and the
Line of Business Store discrete level. This allows for cost of sales
and total figures to be maintained at a higher system level as the
system is in use. The system provides for 100% on-line updates
and can scale to any magnitude supported by the back end
relational database engine and server equipment.
All aspects pertaining to inventory transactions are maintained on
both the LOB and STORE inventory masters with back up detail
level data logged for each discrete activity. All audit tracking is
maintained for Receipts, On Purchase Order, In transit, Return to
Vendor, Stock Adjustments, Sales, On Sales Order, Return of Sales
and Inventory Transfers both on a quantitative and valuation basis.
All currency conversions are maintained in keeping with the
currency on the line of business and the source and destination
currencies involved in each transaction.
The system supports unlimited inventory counts that are created at
the Commerce side of the system, communicated to the counting
destination and then communicated back to the Commerce side of
the system. This allows for both full physical counts and cycle
counts. The system performs analysis on both the system side of
the equation and the physical side of the equation so that system
oriented issues are not relevant in the physical count of what may be
an off-line location. The counting procedure is either paper based or
scanner based dependant upon the definition of the count. The
Logistics system takes over when Operational Centers take part of
physical inventories due to the location/product nature of those
inventories. The system provides for all adjustment processing both
at the counting location and the head office commerce side of the
system. The system also allows head office activities to move
forward while the count is performed. Developed in such a fashion
as to allow any number of inventory counters and keying staff to
complete the task at hand. The system performs local adjustments
and head office adjustments as required to bring the inventory in
line.
Inventory MaintenanceInventory Maintenance
Capetown
Flexible Inventory Tagging and Ticketing
Print Job management
The system supports the tagging and ticketing of merchandise items
utilizing bar code capable printers. The system provides for a
flexible printing format that allows you to use any printer device that
uses an open format printer language. Some examples of common
printers are Monarch, Zebra and TEC which are currently the
supported bar code printers in CapeTown Enterprise.
The system manages ticketing types on a merchandise item basis
which assists in the production of the correct outputs upon receipt of
the product. These can also be over-rided when necessary.
Ticketing requests can be driven from the Product Explorer for single
or multiple items in varying quantities like keying values into a
spreadsheet and can also be document driven in the case of a
Purchase Order, Transfer Order, Sales Order, Pick Document, and
Receipt document.
CapeTown Enterprise contains a printer driver application that
manages enterprise label printers and connects these local printers
to the global enterprise network by allowing printers to be managed.
Printers can be set to automatic print or manual print modes and are
defined with stock types as well so that jobs don't print on improper
stock and like jobs are processed at the same time. This application
provides the ability to send label jobs to remote printers and define
any number of printers in the system for second to none
performance.
Explorer, Catalog & Smart WindowExplorer, Catalog & Smart Window
Merchandise
Product Explorer
The Product Explorer (a.k.a The Finder) is a central and invaluable
tool that is part of every CapeTown Enterprise component. It allows
the users of the system unlimited access to the merchandise
information for the purposes of completing day to day processing
and analysis activities. The Finder allows each user to custom
configure the columns presented in the display and the sort order of
that data without limitation. The data itself can be viewed at the
global Client level, Line of Business level, store level and store
organization and group level (when bound to a particular Line of
Business). The data may be filtered in any number of ways by
selecting criteria or by allowing the Navigator to do the work by
selecting branches from the Merchandise Hierarchy or the Strategic
Business Unit Navigator trees.
The Explorer also allows for quantity on hand, on sales order, on
purchase order, in transit, etc, and to complete the power of this tool
all filtered data can be copied and pasted to your favorite
spreadsheet or word processing application or any other application.
This allows for unlimited possibilities for analysis and reporting.
Functions may be performed at the immediate row level or on a
group of selected items that relate to the users selections. These
selections create an internal list for that user to perform discrete
functions on a group of items, such as mark-up and mark-down of
prices, label preparation, etc. Similarity searches are performed so
that many items are returned based upon user entry, allowing for
users to find what they are looking for immediately. The Finder also
allows for Image++ searches by displaying the default image in each
row, so that the merchandise can be visually browsed. Item
maintenance, inventory, transaction values, image++ and object
launching are also provided moving with the selected merchandise
in an object oriented fashion without having to do anything but select
the focus.
The Product Explorer takes on the needed role in Purchase Orders,
Sales Orders, Retail Transactions, Transfer Orders, Merchandise
Maintenance, Inventory Browsing as the user moves in and out of
those applications areas, always available. It is indeed the central
tool of the system. All setting related to the Finder are maintained
within the user’s own personal registry environment and therefore
remain intact day after day, even when multiple people utilize the
same workstation.
The Merchandise Catalog
The Merchandise Catalog is a tool that saves time in the creation of.
Sales Orders, Purchase Orders and Transfer Orders and allows the
merchandise to be navigated the way people perceive it instead of
the way systems do. Entries take place by indicating quantities
beside the item in question and the items are presented in a
predefined sequence using the merchandise hierarchy and
additional sorting options. Combined with the Navigator windows for
filtering and finding the first items within each section allow the
salesperson to have the entire database at their fingertips and items
are quickly found.
In Sales Order, the Catalog view makes itself customer oriented and
presents all of the product available for sale in a catalog format that
is sorted in a user definable setting that would normally match a
printed and distributed catalog or a predefined format for the
enterprise. The tool allows for sales people and customers to move
at the same pace and on the same page in order to satisfy the
customer’s requirements. Customers often refer to their prior
purchase so you will find their history available right away and be
able to quickly enter a new order quantity.
All of the information found in the Product Explorer can be found in
the same fashion in the catalog view. In Purchase Orders you will
find the Catalog Tool to be vendor specific, replacing customer
history with vendor history. In Transfer Order you will find it to be
Source and Destination oriented with transfer history available.
The Catalog too empowers the salesperson to move faster than the
traditional line entry environment and is like a 3D movie with
information coming at you (no glasses required) instead of you
searching it out.
The Smart Window
The Smart Window supplements the line by line entry screens of the
system transactions by providing the Merchandise Explorer and
Catalog informational views such as Image++, Customer History,
Vendor History, etc. These Smart Window can be nailed up with a
thumbnail or left to change its contents as the product the user is
working with changes. Multiple smart windows are also available so
that a user can view several Image++ Object lists or Inventory
displays while performing their respective activities. The Smart
Window ensures that the same information availability exists
regardless of where you are in the system.
enterpriseenterprise
Capetown
Order entry with the power of an enhanced catalog sales tool,
image++, Product Explorer and Smart Window, bound with a
Customer Explorer and Document Explorer. Welcome to the
.
The Customer Explorer permits the sales person to quickly find the
customer they need and access all the information in a heartbeat.
The Explorer provides general customer information, sales history
with a definable start date, special product pricing for the customer,
notes and alarm entries and an image++ chain much like the
image++ chain found for the merchandise.
Customers are permitted to have an unlimited number of ship to
locations as well as a grouping qualifier in cases where there are
numerous locations and the customer would like to work with you in
location groups instead of discrete locations.
The Customer Explorer also permits the user to query customers
based upon their sales activity, location etc, and then export the
contents of their result set to the clipboard and into any application
they choose. A great way to create mail merge documents and
labels. Support is also provided for Employee and Sales Associate
CapeTown Enterprise Professional Sales Desk
Customer Explorer
Professional Sales DeskProfessional Sales Desk
Definition within the same control area, since these parties are also
capable of being customers.
The Document Explorer allows the user to quickly view all
outstanding sales orders and credit orders and allows the user to
perform actions on those documents in keeping with their status.
The user can also view Invoices and Credit Notes that have been
produced from those source documents.
The Document Explorer allows a user to get a top down view of the
sales activities in process, sales history and current order status,
and then get into the areas they need to. The information in the
results window can be copied and pasted into the user’s local
applications with a simple click.
Created with a simple click from the customer area or from the
application tool bar, sales order creation commences. The
document is created and allows the user to create a sales order or
credit order under the CLIENT/LINE/STORE they are working within
for their customer. The Sales Order Document is comprised of a
document header section, detail section, additional costs section
Document Explorer
Sales Orders
totals section and customer section. The customer section is
repeated to allow access to the customer information from within the
order entry document. The detail section provides the control of the
item contents of the order and the additional costs area manages
shipping and miscellaneous charges.
Sales Order can be single destination oriented with separate billing
and ship to locations or they can be configured using the sales
distribution tool for multiple destinations. Multi-Destination sales
orders allow for quantities to be keyed for customer locations in a
spreadsheet like fashion with destinations in columns and product
quantities in rows. A powerful tool for dealing with customers that
have many locations such as retail oriented customers or large
corporate customers. Billing rules are also available that permit you
to create an overall invoice or bill each location distinctly.
Sales Orders also have special processing rules that establish ship
complete or back order capabilities and then what should be done
when back orders are created. Allowing for the sales person to get
what they want out of the Operational Centers. Back Orders can
create new orders or simply loop through the operational center until
they can be filled or canceled, with the salesperson being notified of
each occurrence.
The Sales Order can be produced in a Sales Quotation Document
and saved as a sales order. Sales Orders are not active in the
system until they are released and once released become actual
sales orders applying quantities on sales order to the inventory.
Sales Orders can be copied to a new order document for the
creation of Order Templates and Standing Orders. These saved
orders are capable of being applied to different customers than they
were saved under.
All forms and reports in CapeTown Enterprise were created with
Crystal Reports and are thus modifiable by nature. Crystal allows
for a WYSIWYG environment for forms design. CapeTown
Enterprise also stores a corporate logo within the top level business
definition for use in standard business documents and can be
removed should your firm have preprinted standard documents.
Orders once released follow predefined paths within the system as
designed by the business model applied to the sales department
and line of business definitions. Orders that are destined to an
operation center for picking travel to the destination as immediately
as the network connection that is defined between them, if located in
the same site that would be immediately.
Single and Multiple Destination Sales Orders
Ship Complete and Back Orders
Order Templates and Quotation Documents
Crystal Forms
Operational Interface
enterpriseenterprise
Capetown
Purchase Order and Transfer Order entry with the power of an
enhanced catalog sales tool, image++, Product Explorer and Smart
Window, bound with a Vendor and Destination Explorer and
Document Explorer. Welcome to the
.
The Vendor Explorer permits the buyer to quickly find the vendor
they need and access all the information associated with that
vendor.. The Explorer provides general vendor information,
purchase history with a definable start date, notes and alarm entries
and an image++ chain much like the image++ chain found for the
merchandise.
The Document Explorer allows the user to quickly view all
outstanding purchase and transfer orders and allows the user to
perform actions on those documents in keeping with their status.
The user can also view Receipts and Returns that have been
produced from those source documents.
The Document Explorer allows a user to get a top down view of the
purchasing and supply chain activities in process, receipt history and
current order status, and then get into the areas they need to. The
information in the results window can be copied and pasted into the
user’s local applications with a simple click.
Purchase Orders Documents define the supply details associated
with the purchase of product from vendors. The replenishment
model jobs create purchase order documents when the model is
defined with a vendor source.
Created with a simple click from the vendor control or from the
application tool bar, order creation commences. The document is
created.
Transfer Order Documents are created in the same fashion with the
source being an existing inventory bearing entity within the
enterprise. The replenishment model jobs create transfer orders
when they are defined with an inventory bearing enterprise entity
source.
The information provided is a header section, details where broken
out by three levels, case, case pack and consumer unit orientation,
CapeTown Enterprise
Purchase and Transfer Desk
Vendor Explorer
Document Explorer
Purchase and Transfer Orders
Purchase & TransferPurchase & Transfer
additional cost section and totals section.
Once the document is created the currency of the vendor or the
source of the transfer order dominates and the product is valued in
that currency. CapeTown Enterprise resolves all currency
conversions during the receiving process. This allows for faster
document preparation and a more streamlined process.
The purchase/transfer document allows additional costs to be bound
to the vendor of the goods or to a different vendor that may or may
not use a different currency in order to allow for the Importation of
goods and the payment of taxes, duties and customs brokerage
charges. The system also permits these charges to be bound to the
inventory valuation using a smoothing formula based upon the
merchandise quantity and value.
Transfer Orders can also incorporate additional costs associated
with moving the merchandise.
The system provides for a distribution tool that allows the user to
create purchase orders and transfer orders for multiple destinations
under one order document. This is also known as distribution in
some circles. The Supply Chain definition controls the logistical
concerns related to creating orders that are distributed via your own
operational center or alternatively the vendor may be told to direct
ship the goods to the destination.
Orders are not active in the system until they are released and once
released become actual purchase and transfer orders applying
quantities on purchase order to the inventory of the destinations in
question. Orders can be copied to a new order document for the
creation of Order Templates and Standing Orders.
All forms and reports in CapeTown Enterprise were created with
Crystal Reports and are thus modifiable by nature. Crystal allows
for a WYSIWYG environment for forms design. CapeTown
Enterprise also stores a corporate logo within the top level business
definition for use in standard business documents and can be
removed should your firm have preprinted standard documents.
The receiving process depends a great deal on the supply chain
definition and logistics system definition. Logistics facilities can be
predefined as distribution oriented, storage oriented, case and case
pack oriented and in cases where the operational center does not
play a role in the receipt of merchandise the receiving destination
controls the receiving process. When CapeTown Enterprise
Currency Management
Importation of Goods
Single or Multiple Destination
Order Templates
Crystal Forms
Receiving Process
Logistics and CapeTown Enteprise Retail are combined in a full
system an in-transit store receiving system is formed that controls
receipt of merchandise at the destination and also performs the
distribution functions all in an automated and fully tracked
environment.
This permits stores to not only receive goods that it must receive but
also to confirm the receipt of goods that the operational centers
have distributed to them creating a full circle environment instead of
one that is based upon assumptions in the logistics area.
The receiving functions are either financially driven or driven by the
verification process for later financial verification.
enterpriseenterprise
Capetown
Whether your Operational Centers perform Customer Order
Fulfilment (Picking), Inventory Replenishment or Inventory
Distribution using cross dock, staging, pick faces or all of these
activities and organizations, the single system solution for your
facilities is . The system provides
the management tools necessary regardless of the product being
handled, hard goods or soft goods, consumer unit or case pack,
case or pallet. The logistics system is geared for the use of a
multiple client environment and creates an operational framework
within the entire system that interfaces well with the Enterprise
Commerce system and other Merchandising System available on
the market today.
defines the logistics environment
at a physical level with the creation of a facility. A facility then is
segmented into zones. are further segmented into physical
location codes dependant upon the storage structure supporting
one, two and three dimensions. The physical definition of the
facility allows the operation to incorporate performance oriented
logic to the locations for the purpose of reducing effort and
enhancing control. The product in the facility is then managed at the
location level. Zones and locations can be predefined for use with a
given or code where necessary. The Warehouse
code is actually the same as STORE in the enterprise organization
architecture. The Line of Business is always , so encoded for
operational center. This allows multiple business entities with
different sets of books to use the same facilities for their operations.
This warehouse or store is used in order to segment the inventory
and define independent operations for the inventory bearing entity.
Distributions would be managed by a particular warehouse/store,
Order Picking would be managed by another, and this would then
define the operations that took place when goods move through the
operational center, while always keeping CapeTown Enterprise
Commerce up to date. operate as guidance
systems that define the ultimate carrier of the product and how it is
to be managed. All stores in the enterprise that take part in
replenishment or distribution have a default terminal code that
relates to the carrier and level of service that will be used to move
the product to its ultimate destination. Terminal codes are also used
in the management of customer order picking/fulfillment, since in
many cases customer orders are filled from the same facility as
CapeTown Enterprise Logistics
CapeTown Enterprise Logistics
The CapeTown Line of Business Dynamic
Zones
Client Warehouse
OPC
Terminal codes
retail store replenishment and distributions take place.
The logistics environment allows for inventory transfers between
locations and the redefinition of the entire location structure
including the dimensions of said locations. This was accomplished
through the use of simple mathematics when dealing with locations
where each element rack, column, tier is stored in decimal form and
may be presented in same or alphabetic form. 001-001-001 is also
A-1-A and logic assigned to the structure provides for ease of use
and management.
The provides the means by which customer
orders are filled and remote store/OPC inventory replenishment is
executed. Orders come in through all interfaced system areas or
non-interfaced areas such as those not running CapeTown
Enterprise and can be combined into picking waves. This picking
can be performed using a paper based system or Radio Frequency
Portable Data Terminal environment.
Either way the logic of the system organizes the fastest way to
complete the order using locations sequence and vicinity logic
encoded into the location structure.
Radio Frequency terminals are used to allow the operation to move
without having to wait for paper, however the accuracy levels
between a Radio Frequency vs a manual paper based system
remain the same until an outbound scanning environment is
employed.
provide several advantages over
Radio Frequency. The single most important advantage is the ability
for the system to know the precise contents of each shipping
container in a multi-carton shipment, instead of multiple cartons that
share the same packing slip. This allows for 100% shipping
container accuracy. Product that is picked for a customer order is
scanned while it is being packed and the system notifies the
operator of overages, missed picks, picking errors and can then be
told to print a packing slip by case.
is provided through the creation of a
replenishment model that interfaces two operational center
warehouses and thus allows for product from a High Bay Racking
warehouse (most likely case and case pack oriented) to replenish a
consumer unit oriented pick face.
is provided by providing the
quantity of stock that should be remaining in a location after a pick is
completed in it. Thus operators can spot check locations and
identify problems before they become catastrophic.
allow for outbound completion of the
transaction, whereby Invoices can be generated or confirmation data
Flexible Physical Environment
Order Picking
Order Picking Module
Outbound Scanning Stations
Pick Face Replenishment
Ongoing Inventory Verification
Confirmation and Invoicing
Logistics&EDILogistics&EDI
produced automatically and electronically sent to the carriers.
also provide the interface to carrier and level of
service rating tables that create the costs of shipping the product
and provide the essential linkage required to provide your carrier
with an electronic manifest and in some cases your destination with
the same.
Packing Slips, Manifests, Distribution Proofs, Carton MH10 Labels,
Pallet Labels, Bills of Lading (BOL) and Invoices are all capable
outputs of the Logistics system.
When CapeTown Enterprise Logistics is combined with CapeTown
Enterprise Commerce/Retail a fully automated in transit inventory
and store inventory receiving environment is created for the retail
chain.
This allows the retail store to receive inventory on the basis of the
shipping container label and process adjustments at the same time.
This is a completely paperless system and the communications
stream for inventory receipts and adjustments is the same as that of
store sales and merchandise maintenance information.
This allows for the automated management of inventory throughout
the entire enterprise.
Inventory verification is maintained through the Inventory Count
process where Full and Cycle counts are requested by an external
system or CapeTown Enterprise and fulfilled by the Operational
Center. The operational center would provide a warehouse and
location breakdown of the inventory so that not only stock counts
could take place but also a stock by location count would take place.
This allows for a complete verification of stock levels and the
physical presence of product in the Facility for a given enterprise.
The adjustment process is also automated where locations and
stock levels are adjusted automatically and adjustments are
communicated to a higher level system which is CapeTown
Enterprise or another Merchandising System.
Terminal codes
Store Receiving
Inventory Verification
may be communicated to another source for processing such as an
external system. A combined CapeTown Enterpise Commerce and
Logistics environment can automate the process completely all the
way into the finance stream.
Product is received against purchase order data, specifically data
that is imbedded into the system either through a direct PO interface
(as in the case of CapeTown Enterpise Commerce) or a file transfer
interface where a clients system is interfaced with the CapeTown
Logistics system. The ultimate result is product received and
cataloged into the system for storage or immediate operations.
Immediate operations are defined by the warehouse definition and
that is normally a department code (store number, etc) as in the
case of distribution of goods. When product is stored for later
picking the receiving system assists with the retrieval of a home for
the product in either the default location (a.k.a. Low-level or forward
picking zone) or in backup storage locations.
Distributions come from the client source system and identify the
quantity to be allocated to each of the clients destinations.
Distribution can produce unique shipping labels for each carton or
distribution worksheets can be created to allow the product to be
placed in staging areas for each of the destinations, in addition
distributions orders can be stacked order by order and then
combined into multi-product pick sheets (store pick) for each
destination.
Each of these operations creates distinct and trackable shipping
containers within the logistics system and thus provides the source
for both inventory in transit, shipment tracking and manifesting,
carrier reporting, etc. Each container is maintained at this unique
level with a complete recording of its contents. The label follows
standard guidelines for a 4 by 6 inch shipping container label and
includes a unique serialized shiping container code also known as
SSC-18. This is also standard with current EDI ASN (advanced ship
notice) transactions.
Each shipping container is destined for some transportation method
that is defined by the terminal code. Each terminal code reflects a
scheduled pick up and delivery operation that is performed. Once
again product can be scanned using an automated scanner for the
purposes of automated diversion into a shipment vehicle in a
conveyor system or outbound scanned by loaders into the shipment
vehicle, thus marking the shipping container as shipped and
accumulating them into a manifest and bill of lading.
The outbound scan can also be assumed with the use of a cut-off at
a scheduled time. Manifests and bills of lading can also be
Receiving
Distribution & Cross Dock
Shipment Container Tracking (SSC-18)
Staging, Outbound Scanning and Shipment Manifesting
CONVEYORIZED
STAGING AND
OVERHEAD
SCANNING
Internet Orders
The CapeTown Enterprise B2B and B2C modules provide the
internet access to the system and the connection to Enterprise
Logistics is as ingrained into the system as the Enterprise
Commerce connection where the three spheres of the system come
together to form the complete enterprise of today.
Internet orders flow as you define them to. either to the bricks of
your retail chain or the bricks of your operations center where they
are treated as any other orders but recognized as a discrete line of
business within your enterprise and with that comes other factors
such as the assurance of completeness of shipments and overall
turnaround.
The logistics system also updates customers on the status of their
orders in a manner that allows them to see orders in the channel
and completed orders with shipment information and tracking
numbers, so their purchase on the net is supported in the same
environment rather than Internet and Phone combinations.
Carrier EDI
EDI Compliance
CapeTown Enterprise EDI Implementation
When coupled with EDI, carrier notifications can also be received
that indicate the receipt of goods at the required destination and can
also be used in the comparison of transportation cost analysis and
verification done by the carrier vs internal pre-calculations. In
addition this allows for receipt verification when said is not present
from the destination in question.
The Enterprise Logistics system is fully capable of processing EDI
transactions from established trading partners in an orderly and
compliant manner. Both single destination and multi-destination
orders are managed with the same efficiency and organization along
with the appropriate documentation and EDI verification transactions
such as the 856 Advanced Ship Notice transaction and
corresponding MH10 shipment container labels that would support
automated receiving and payment at the receiving locations. The
system has already been proven in the following environments;
Sears, Zellers, The Bay, Home Outfitters, and Canadian Tire.
In each of the above environments the same Enterprise Logistics
process is interfaced with the use of multiple terminal/process
definitions that support the nuances of each environment, while
making the operational center an even running environment. This
flexibility is required even though EDI is a standard all trading
partners require subtle differences in the communication of
transactions within their content.
The CapeTown Enterprise system is designed in such a manner as
to interface with any EDI Mapping Software. Currently the
Paragon/Harbinger Trusted Link environment is supported. This
environment was chosen due to its market presence at the high and
low end as well as its ability to work in a client/server and non-
client/server environment. It also supports the development of an
automated environment where human intervention is dependant
upon the configuration that you choose.
CapeTown Enterprise can be interfaced with any EDI Transaction
Mapping system through the use of interface files that exist between
the mapping software and the CapeTown Enterprise Commerce and
Logistics Systems. These files are self sustained buckets of
inbound and outbound data that your systems professionals or ours
may use to create new application maps without changing the
operational environment and at the same time fulfilling the specific
requirements of your trading partners.
The environment supports both fulfillment and the supply chain
configurations. This allows you to use EDI with trading partners that
supply products to your enterprise as well as with trading partners
that purchase products from your enterprise.
enterpriseenterprise
Capetown
RetailRetail
The retail environment of today is fast paced, competitive and
demanding environment. Customers have grown to demand speed,
with the smaller the sale the faster it needs to be done. Inefficiency
is something they smell the moment they walk in the door. The
challenges faced by retailers today are significant, and the system
that they rely on must be reliable, fast and encompass the demands
of today’s customer.
is a 32-bit Windows application that
removes the office desktop from view and allows the register to
operate independently by creating a framework that allows for fast
keystroke navigation or The application
supports all of the merchandising and active tools that are found in
CapeTown Enterprise Commerce, Product Explorer, Smart Window,
Merchandise Catalog, Image++, all wrapped in the Active Store
Framework. Completely streamlined for scanned checkout of
merchandise and the power to find the merchandise if a scan is not
possible. The active framework provides the user with all available
option in a moveable menu architecture that alters its capabilities
depending on where the operator is within the application. Internet
and Intranet Browsing is supported within the Framework as is the
Active Framework
CapeTown Enterprise Retail
touch screen navigation.
launching of applications that have been registered for use on the
register.
can support an unlimited number of
stores within a Line of Business and Client architecture. The
CapeTown Enterprise Commerce System is required at the head
office and provides the centralized system that supports the
information in each chain store system. The system can also be
configured in an All-In-One (AIO) configuration where a single store
can utilize the full system with the assurance that additional stores
can be added with ease.
supports an unlimited number of
registers within a store configuration. The only hard and fast
requirement is the In-Store Processor. This is a separate, central
machine running Windows 2000 Server or Windows NT Server.
This application will provide access to the CapeTown Enteprise
Chain or All-In-One (AIO)
In-Store Processor (ISP)
CapeTown Enterprise Retail
CapeTown Enterprise Retail
Commerce components that operate in either an All-In-One or chain
configuration. This machine will also support the main relational
database management system (RDBMS). Even if it is a one register
configuration the ISP is a necessity. It provides the heart of the
store and the main artery to the Head Office System. All receiving
and management functions are performed on this station.
Replication in CapeTown Enterprise is 100% Internet ready with full
security and encryption. Replication involves the synchronization of
data from and to remote facilities with data packages that are
transaction oriented. The data package produced at either end of
equation supports sales, receiving, merchandise updates, customer
and inventory information sharing, all capable of running while the
store is in operation. Stores within the chain can be configured into
information sharing groups (a.k.a ComGroups) where inventory
and/or customer information can be shared between these stores.
This allows for stores within the same geographical area to be up to
date when a customer comes in to any store. Online support is also
provided where an on-line interface to Head Office is employed in a
three-tiered architecture where updates at Head Office follow
updates at the store.
Also supported is the ability to completely rebuild the stores system
based upon the last replication. As unfortunate as this occurrence
may be it is a necessary requirement and the only way to get a
downed store up and running quickly.
The customer management section of the system is 100%
compatible with the CapeTown Enterprise Customer Management
Replication and Replication Groups
Enterprise Customer Management
tools allowing for special taxation, pricing and the management of
customer notes and alarms. Customers can also have multiple ship
to locations and be incorporated into an accounts receivable
environment where chain based accounts exists.
The customer management section of the system is 100%
compatible with the CapeTown Enterprise Customer Management
tools allowing for special taxation, pricing and the management of
customer notes and alarms. Customers can also have multiple ship
to locations and be incorporated into an accounts receivable
environment where chain based accounts exists. Customer sales
history and store credits are also maintained.
All inventory functionality present at head office are also present at
the store, purchase orders, receiving, transfer orders, adjustments,
ticketing and labelling and inventory counting. In a chain based
environment head office configures the store capabilities and also
defines the inventory counts that take place (full or cycle) since one
cannot be updated without the other being involved.
The system supports online debit and credit card transactions with
the use of special third party tools one specific to Canada and one
specific to the United States as the banking institutions operate
differently. This is provided with a per lane nominal charge which
reduces as the number of lanes increases.
The system supports X/Z out reporting by register, user and for the
Enterprise Customer Management
Enterprise Inventory
On-Line Credit and Debit transactions
Tender Management
entire store. Tills are managed via the till management application
where tills are opened and closed by a cash office manager. Each
till is assigned a control number and till auditing can be performed
any number of times to derive a deposit. The system supports
multiple tender and multiple currency transactions with mixtures for
both and exchange as per predefined rates.
The receipts produced from the Retail Register can be custom
configured through some basic file formatting typical of the
formatting required for tickets and tags. The columns in the
customer check out item detail can also be configured to permit
customized merchandise information display in the screen for the
operators use or the customer view.
The system supports the complete management of Gift Receipts
where the customer requires a printout without the pricing
information, enabling the recipient of the gift to return/exchange the
item. Gift Certificates are definitely available in the tender area of
the system if configured and the system can also produce gift
certificate encoding using a printer capable of printing such
materials such as a check franking or reporting printer that exists on
the IBM SureMark Printer. A Gift Registry allows for customers to
create a list of items that they would like to have purchased for them
and keeps track of what was purchased and by whom, also printing
a gift card for times when the merchandise will not be leaving the
store but has been paid for.
Because of the tight integration with the CapeTown Enterprise Sales
Desk, Retail Entries can be saved as Sales Orders or Special
Orders if you will, that can be filled at a later date. Special Orders
are also communicated to head office as Sales Orders and can also
include shipment information for directive fulfillment via another
facility or to indicate a special buy for the customer. The CapeTown
Enterprise Sales Desk application can also run in the Retail Store on
the ISP or another machine other than the Retail Register. This
becomes very useful at a service desk/counter where special orders
or custom configuration orders are the norm. Invoices and
Quotation Documents can be produced as well as register receipts
within this type of environment, providing a professional level of
customer response.
The system supports the tracking of customer traffic by interfacing
with the store security system to retrieve a count of the number of
people within the store. This provides a traffic number by hour, day
of the week and calendar date for each store. Coupled with the
actual store sales this data can then be presented in an efficiency
rating that shows the effectiveness of the store staff at turning the
Customizable Receipts and Transaction Detail
Gift Receipts and Certificates and Registry
Special Orders
Traffic
traffic into sales on an hourly and daily basis. This data can also
provide useful Resource Planning information for future dates based
upon past experience.
Store resources can punch in and out via the system like a punch
clock and calculates the time spent in the store for a total shift
scenario. The system also supports an advanced schedule that
records the resources scheduled work requirement. This can be
printed and given to the staff member. Alarms are also used
indicating that a resource should be getting ready to complete their
shift or if they have worked passed their allowable shift. Store
closure will also review the currently active resources in the store to
ensure that no one forgot to punch out.
Sales commissions can be tracked based upon sales person sales
which is managed apart from the register operator data. This is
provided for reporting purposes only and has no financial value
except as an informational flow.
Instead of purchasing a Retail Signage Application, Image++ allows
you to produce a custom formatted sign for use in the retail
environment that can include Image++ objects and store it as an
Image++ Document using the application of your choice. The
CapeTown Merchandising Database contains all of the information
you need to create a professional retail sign.
Smart Cards will quickly be entering the main stream market and
CapeTown Computing is hard at work trying to bring this technology
to you in a cost effective manner. We are currently investigating the
potential for smart gift certificates, smart customer purchase history
and smart customer loyalty.
CapeTown Enterprise Retail supports the
CapeTown Computing is an
IBM Retail Business Partner and fully supports the IBM architecture
and is committed to its on going support.
CapeTown Enterprise Retail supports the use of other Retail Point of
Sale applications at the store with full integration in CapeTown
Enterprise for those companies that are migrating to our system or
interesting in a head office system only. A specific file format would
be required with content translation for each store definable.
is the horsepower behind your
environment.
Resource Management
Sales Commissions
Retail Signage
Smart Cards
IBM Power Retail Equipment
Foreign Retail Exchange of Data (FRED)
CapeTown Enterprise Retail
IBM SureOne, SurePoint
(touch and non), 4694 and 4695 touch screen and the new POS
700 series (released Jan 18, 2000).
power
retail
enterpriseenterprise
Capetown
Loyalty & PromotionsLoyalty & Promotions
Customer loyalty is a factor that affects all businesses large and
small and the ability to effectively manage loyalty promotions is a
necessity and not an extra. CapeTown Computing has developed a
specialized loyalty module that can be run independently or run in
combination and interfaced with CapeTown Enterprise Commerce.
is a 32-bit Windows application that
allows multiple loyalty programs to be defined within the context of a
client and line of business, such as Retail or the Internet Store.
Each participant is considered a promotion entity and these
participant entities can exist within a parent and child architecture so
that participant groups can be formed. This allows your business to
create multiple promotions such as a VIP and a STANDARD
customer promotion with one level such as customer and additional
promotions that are perhaps more involved such as Retail Store
Managers with Sales Person children at the second level and
Customers on the last level that would exist as children under Sales
People. These configurations are completely definable when the
promotion is created and when interfaced with CapeTown Enterprise
Commerce, customer transactions automatically filter into the
promotion and points are defined as per the promotions definition.
The main advantage to this format is the ability to have a customer
within multiple promotions while using the same transaction
interface and same entity information such as business and home
addressing.
each have their own account within a
promotion and accumulate and redeem points from these accounts
as prescribed by a pre-defined point assignment methodology. This
methodology can be defined using a merchandise hierarchy for
global assignments or at the discrete item level for more specific
assignments and can be based upon dollar value or quantity. Points
can also be assigned manually or via upload files for foreign
transaction environments, including bonus point assignments. Point
Invoice Forms can be printed and keyed into the system using the
Invoice keying application for detailed point tracking and
accumulation. The advantage of such a system over offline
marketing campaigns is the ability to use customer purchase history
in the definition of the point assignment methodology.
Multi-Level
Point Assignment
CapeTown Enterprise Loyalty
Entities/Participants
Statement Generation
Redemption
E-Loyalty Interface
Entities/Participants have the ability to have statements printed
that are cumulative or prior balance forwarded with current activity.
Statements can also be produced in group format where all entities
that are children of the entity at that level are combined into one
redeemable account. All of the reports and statements are definable
and customizable, as they were defined in a Crystal Reports
environment.
Participant and Point reports exist with multi-level reporting and
provide a comprehensive detailed and summarized view of a
promotions effectiveness.
Depending upon your redemption strategy, point redemption is
managed at the promotion and entity level thus providing for diverse
redemption strategies for each promotion and a common participant
database. Point redeemed for merchandise can be managed at the
tender level within the transaction environment in CapeTown
Enterprise or managed off-line with redemption values stored within
the promotion in order to avoid duplicate redemption.
Depending upon your redemption strategy, point redemption is
managed at the promotion and entity level thus providing for diverse
redemption strategies for each promotion and a common participant
database. Point redeemed for merchandise can be managed at the
tender level within the transaction environment in CapeTown
Enterprise or managed off-line with redemption values stored within
the promotion in order to avoid duplicate redemption. Through E-
Store and E-SALES/E-TRADE interfaces customers can access
their promotion information so that they can view their point
balances, redeem online through a tender option and perform
general maintenance issues such as change of address, etc.
Cape
To wn
enterprise
SOLUTION PROVIDER
CapeTown Computing Corporation
7560 Airport Road
Mississauga, Ontario
Canada, L4T 4H4
www.capetown.com
sales@capetown.com
416.410.2983 [BYTE]
1.888.CAPETOWN
